Privacy Policy

Last Updated: June 26, 2025

Your privacy is critically important to us. This Privacy Policy describes how Anantyam-Qalaa Private Limited (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit and interact with our website, www.anantyam-qalaa.com(the “Website”).

By using the Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information: This is information that can be used to identify you directly or indirectly. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, postal address (if you provide it for inquiries or bookings).
- Account Information: If you create an account, we collect your username and password.
- Payment Information: (If applicable for bookings or purchases) We do not directly store credit card details. All payment transactions are processed through secure third-party payment gateways (e.g., Razorpay, Stripe). We may receive limited information such as a transaction ID or confirmation that a payment was successful.
- Inquiry and Communication Information: Information you provide when you contact us through forms, email, or phone calls, including the content of your messages.
Non-Personal Information (Usage Data): This is information that cannot be used to identify you personally. We automatically collect certain information when you access and use the Website, including:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, access times, and other statistics.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. For more details, please see our “Cookie Policy” section below.
- Device Information: Information about the device you use to access our Website, such as device type, unique device identifiers, and mobile network information.

2. How We Collect Information

We collect information in various ways:

Directly from You: When you fill out forms on our Website (e.g., contact forms, booking forms, newsletter sign-ups), create an account, or communicate with us directly.
Automatically: As you navigate through and interact with our Website, we may use automatic data collection technologies to gather certain information about your equipment, Browse actions, and patterns. This includes information collected through cookies, server logs, and other tracking technologies.
From Third Parties: We may receive information about you from third-party services that integrate with our Website (e.g., payment processors, analytics providers).

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Website: To operate, maintain, and improve the functionality of the Website.
To Process Bookings and Transactions: To process your reservations, payments, and provide the services you request.
To Respond to Your Inquiries: To answer your questions, provide customer support, and fulfill your requests.
To Send You Communications: To send you administrative emails, updates about your bookings, newsletters (if you opt-in), marketing communications, and other information related to our services.
To Personalize Your Experience: To tailor the content and offerings on the Website to your preferences.
For Analytics and Improvement: To understand how users interact with our Website, to improve our Website’s design, content, and services, and to conduct research and analysis.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, marketing assistance, customer service, and technical support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
To Protect Our Rights: We may disclose your information to enforce our terms and conditions, to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including marketing, analytics, and research.

5. Cookie Policy

Our Website uses “cookies” and similar tracking technologies to enhance your experience.

What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
How We Use Cookies: We use cookies for various purposes, including:
- Essential Cookies: Necessary for the Website to function properly (e.g., session management, security).
- Performance and Analytics Cookies: To collect information about how visitors use our Website (e.g., which pages are most popular, time spent on pages) to improve our Website’s performance and user experience.
- Functionality Cookies: To remember your preferences and choices (e.g., language selection, login details) to provide a more personalized experience.
- Advertising/Targeting Cookies: (If applicable) To deliver relevant advertisements to you based on your interests and Browse behavior.
Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer need to process your personal information, we will either delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

Right to Access: The right to request copies of your personal information that we hold.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): The right to request that we erase your personal information under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal information under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

9. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: aq@anantyam-qalaa.com
By visiting this page on our website: https://anantyam-qalaa.com/contact-us/